Question 1

How do I install the bot on MT4?

Accepted Answer

Download the file you received, then in MT4 go to File → Open Data Folder → MQL4 → Experts and paste the EA file there. Restart MT4, then drag the EA onto a chart.

Question 2

How do I contact support for faster help?

Accepted Answer

Message us with:
 • Broker + account type
 • Screenshot of Chart with EA, Inputs, Experts, Journal
 • Your symbol names (e.g., XAUUSD)

Question 3

The bot used to trade but stopped — what changed?

Accepted Answer

Most common causes: spread increased, broker symbol changed, MT4 disconnected, AutoTrading turned off after restart, VPS sleep/restart, or a filter threshold was triggered.

Question 4

Can I run both Gold Coin EA and Gold Coin Pro on the same MT4?

Accepted Answer

Yes, if your setup supports it and your PC/VPS can handle it. Keep charts organised and ensure each EA uses the correct symbol and settings.

Question 5

How do I reset the EA settings?

Accepted Answer

Remove the EA from the chart, re-attach it, and click Reset in the inputs tab (or load the default set file if provided).

Question 6

The EA is attached but I see no trades — how can I check if it’s working?

Accepted Answer

Check the Experts and Journal tabs in MT4 for messages. Also confirm your filters aren’t blocking entries (spread guard/news filter/equity protection). If needed, send us screenshots of Experts + Journal.

Question 7

Do I need to keep charts open all the time?

Accepted Answer

Yes. MT4 must remain open and connected for the EA to operate. If MT4 closes or disconnects, the EA stops managing trades.

Question 8

How do I update to a new version?

Accepted Answer

Replace the old EA file in MQL4 → Experts, restart MT4, then re-attach the EA and confirm settings.

Question 9

I get “Trade disabled” / “Market closed” / “Invalid account”. What should I do?

Accepted Answer

• Trade disabled: enable algo trading and check broker permissions
 • Market closed: wait for market open
 • Invalid account: confirm server name + account number + password are correct

Question 10

What are the best MT4 VPS settings?

Accepted Answer

Use a VPS close to your broker’s server location, keep MT4 running 24/5, and avoid installing unnecessary software that can slow it down.

Question 11

Why is the EA not trading?

Accepted Answer

Common reasons: AutoTrading is OFF, the EA isn’t attached to the correct symbol, spread is too high, news/filters are blocking entries, market is closed, or you’re missing required permissions (DLL/Live trading).

Question 12

How do I turn AutoTrading ON?

Accepted Answer

Click the AutoTrading button at the top of MT4 so it turns green. Also check Tools → Options → Expert Advisors and enable automated trading.

Question 13

What settings must be enabled in “Expert Advisors”?

Accepted Answer

In Tools → Options → Expert Advisors, enable:
 • Allow automated trading
 • Allow DLL imports

Question 14

The EA shows a sad face / X / not smiling — what does that mean?

Accepted Answer

It usually means automated trading is blocked (AutoTrading OFF), permissions are not enabled, or your broker/account doesn’t allow algo trading.

Question 15

Which chart should I attach the EA to?

Accepted Answer

• Gold Coin EA: attach to XAUUSD chart
 • Gold Coin Pro: attach to one of the supported FX pair charts (or the main chart recommended in your setup guide).

Question 16

What brokers/account types work best?

Accepted Answer

• Gold Coin Pro: strictly Raw/ECN on IC Markets or CapitalPointTrading (low spreads required).
 • Gold Coin EA: strictly Raw/ECN on IC Markets or CapitalPointTrading (low spreads required).

Question 17

Can I run the bot on a VPS?

Accepted Answer

Yes — a VPS is recommended for 24/5 stability. Install MT4 on the VPS, log in, attach the EA, and keep the VPS running.